Mystery shopping services and retail field training in Dubai

Our mystery shopper program covers telephone calls, location visits, emails and website surveys, scored against your standards. We also offer retail field training for sales floor teams.

What is included

Mystery shopper program: telephone calls, location visits, emails and website surveys
Retail field training
Practical sales floor skills and product knowledge
Monitoring tools

The training builds practical skills and product knowledge on the sales floor, and monitoring tools show how the team responds.

How it works

01
Standards
We turn your service and sales standards into a scored checklist.
02
Visit and call
Shoppers visit, call, email or survey as agreed.
03
Score
Each visit is scored and reviewed by a supervisor.
04
Train
Where scores are low, we train the sales floor team on the gaps.

Questions

What is mystery shopping and what is a retail audit?

Mystery shopping scores a real customer experience by call, visit, email or survey. A retail audit records what is on the shelf: prices, stock availability, displays and competitor promotions. We offer both, with retail field training for sales floor teams.

Can you supply promoters and brand ambassadors?

Yes. We deploy trained sales promoters and brand ambassadors with product knowledge and selling skills, for in-store sampling, brand talk, exhibitions and modelling.

How do I request a quote?

Send us the brief on the Contact page with what you are planning, where and when. You can also call +971 4 294 3878 or email [email protected].

All services and questions